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Wallet User Guide

Everything you need to know about managing your Pedex wallet

Wallet Overview

Your Pedex wallet consists of two separate accounts designed for different purposes:

Capital Wallet

Used for making investments and purchasing assets. Funds here are ready to be deployed.

Earnings Wallet

Automatically receives dividends and earnings from your investments.

How to Deposit Funds

  1. Navigate to your wallet - Click on "Wallet" in the main navigation
  2. Click "Deposit" on your Earnings wallet card
  3. Choose payment method:
    • Credit/Debit Card (via Stripe) - Instant, small fee
    • External Wallet - Connect Web3 wallet, network fees apply
    • Direct Transfer - Send crypto to generated address
  4. Enter amount - Minimum $10 USDC
  5. Complete payment - Follow the payment flow for your chosen method

How to Withdraw Funds

  1. Click "Withdraw" on your Earnings wallet
  2. Enter withdrawal details:
    • Amount to withdraw
    • Destination wallet address
    • Network/chain to use
  3. Review fees and confirmation time
  4. Complete 2FA verification - Required for withdrawals over $1,000
  5. Confirm transaction - Review all details carefully
  6. Wait for processing - Typically 5-30 minutes depending on network

Understanding Transaction Fees

Platform Fee

0.5% on withdrawals (min $5)

Network Fee

Variable based on blockchain congestion

Card Processing

2.9% + $0.30 for card deposits

All fees are clearly displayed before you confirm any transaction.

Security Best Practices

  • Enable 2FA

    Always use two-factor authentication for withdrawals

  • Whitelist addresses

    Pre-approve withdrawal addresses for added security

  • Verify transactions

    Always review transaction details before confirming

  • Monitor activity

    Regularly check your audit log for suspicious activity

Common Issues

Transaction is pending for a long time

Blockchain transactions can take longer during network congestion. Check the transaction status tracker for confirmation progress.

Withdrawal limit reached

Your KYC tier determines daily and monthly limits. Upgrade your KYC tier in settings to increase limits.

Deposit not showing in wallet

Deposits require blockchain confirmation. Check the pending operations queue to track your deposit status.

Need more help?

Contact our support team at [email protected] or visit our support page.